Shipping

Shipping within the U.S.

We strive to ship orders out within 1-3 business days from the time the order is placed. If your package is lost in transit please contact USPS to file a claim. We have found that a visit to your local USPS store may solve the issue, sometimes they will hold a package for various reasons.

Once a package leaves our facility it is in the hands of USPS and is now their responsibility. In the case of a lost package that is not resolved by USPS please email us at support@faithfulfamilyfarmer.com so we can come up with a solution for your lost package. 

Orders that qualify for free shipping will be sent with USPS ground.

Shipping in Canada:

We do offer shipping to Canada but do not offer DDP only DPU at this time. All customers from Canada are responsible for paying import costs such as duties, import tax, or brokerage/disbursement fees upon arrival of their package. This may result in additional charges to the customer. We do not offer returns from Canada but do offer store credit in specific situations. Please email us at support@faithfulfamilyfarmer.com if you have an issue with your package or any of our products, we are happy to help as best as we can!